Miltsweb Web Hosting Acceptable Use Policy

Miltsweb Web Hosting reserves the right to change this Policy any time, so please, check this page at least once a month or when in doubt. Miltsweb Web Hosting strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These brief guidelines are imposed to protect you, other Miltsweb Web Hosting customers, and us from such harm.

Payment Policies, Fees, Refunds and Terms of Agreement:
Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax unless requested via email. There is a $2.50 handling charge per snail mail statement for this service. Prepayment is due each anniversary date (monthly, quarterly, or annually) following the date the account was established. Billing will continue until you cancel your hosting account. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended unless you follow our 30 day guarantee.

We do give refunds for full months unused, should you want to cancel prepaid service. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (we do not give partial months refunds). If you have prepaid and received a multi-month discount, upon cancellation we will figure the refund retroactively withdrawing the discount back to the start date of the contract. This will result in paying full undiscounted price for the months used and refunding the balance. This only applies to cancellation by the client. If cancellation is done by Miltsweb Web Hosting due to restrictions violation, there will be no refund. Miltsweb Web Hosting will only allow for the discount if cancellation is not the fault of the client, as determined by Miltsweb Web Hosting. Additional features can be added at any time. Monthly feature prices are not prorated. Miltsweb Web Hosting reserves the right to change prices at any time. At this time we do however have a price freeze guarantee in place.

Account Cancellation:
You may cancel at anytime. To cancel your account, please contact us at webhosting@miltsweb.com. Notification of cancellation must be received at least ten business days prior to your cycle date, with the cycle date being the date of the month you sign up, in order to avoid charges in full for the next cycle. It is the Client’s Responsibility to secure email confirmation from Miltsweb Web Hosting that the account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced and charged.
If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations.

Indemnification Policy:
You agree to use all Miltsweb Web Hosting services and facilities at your own risk. Miltsweb Web Hosting specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Miltsweb Web Hosting be responsible for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Miltsweb Web Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Miltsweb Web Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Miltsweb Web Hosting against liabilities arising out of:

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with a Miltsweb Web Hosting server;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from a Miltsweb Web Hosting server.

Miltsweb Web Hosting shall be the sole arbitrator of what violates this Policy.

SPAM Policy:
Miltsweb Web Hosting is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the Miltsweb Web Hosting network, by customers or any other users of the Miltsweb Web Hosting network (including customers' customers); AND/OR over ANY network- if the message sent advertises or mentions a site hosted on the Miltsweb Web Hosting server.

We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an Miltsweb Web Hosting email address or web site URL is prohibited. The use of Miltsweb Web Hosting servers as a mail drop for responses to activities described above is also prohibited. Accounts canceled due to spam will be billed a "clean up" fee of a maximum of $500.00.

If you have any complaints or comments regarding Spam on our network, please direct them via email to webhosting@miltsweb.com.

Content Policy:
All services provided by Miltsweb Web Hosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any state or federal law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless Miltsweb Web Hosting from any claims resulting from the use of the service which damages the subscriber or any other party.

Pornography and sex-related merchandising is prohibited on all Miltsweb Web Hosting servers. This includes sites that may infer sexual content, or links to adult content elsewhere. Miltsweb Web Hosting will be the sole arbiter in determining violations of this provision.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to Miltsweb Web Hosting servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

* Pirated software
* Hacker programs or archives
* Warez sites
* Illegal MP3's
* Pornography

Miltsweb Web Hosting is in the business of providing primary web hosting services to individual webhosting accounts. We do not allow the use of our services to promote the use of other primary web hosting companies who are our direct competitors.

Any illegal activity, adult content, links to adult content web sites, spamming or hacking may result in your site being suspended without warning. You may be required to pay a re-activation fee of $200.00.

Miltsweb Web Hosting will be the sole arbiter as to what constitutes a violation of this provision.

Email Policy:
Miltsweb Web Hosting may not be the source, intermediary, or destination address involved in the transmission of any unsolicited email, email bombs, hate email, or any mass email. Your email account may not be referenced as originator, intermediary, or reply-to address of such email. We consider mass email any email message sent to more than 250 email addresses or more than 10 news groups for which we receive complaints.

CGI Scripts Policy:
Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation or service to other Miltsweb Web Hosting customers. You will be notified ASAP about offending cgi script. The account will be suspended until the offending cgi script is removed. At that time, client has the right to have their site re-activated. There may be a one time charge of $25.00 to re-activate the account. Miltsweb Web Hosting will be the be sole arbiter in these matters and determine if any fees will be warranted. No chat room or similar scripts allowed unless already installed in the client control panel or requested and pre-approved by Miltsweb Web Hosting.

Chat Policy:
Miltsweb Web Hosting does not allow chat rooms, unless already installed in the client control panel or requested and approved by Miltsweb Web Hosting.. You can, however, link your site to a chat provider. Some examples of chat providers are: www.humanclick.com, www.liveperson.com, and www.livehumanhelp.com.

Traffic Policy:
Miltsweb Web Hosting allows for very generous traffic, and most sites never exceed 500MB per month, unless they offer shareware, sound, video, image and multimedia archives, are mirror sites or any site whose primary purpose is file distribution. Please contact Miltsweb Web Hosting Technical Support team for more information if needed.

We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.

Any deliberate attempt to cause damage to Miltsweb Web Hosting or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.

All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill for each GB of traffic exceeded. You can monitor your transfer at anytime in your Control Panel.

Backups: Full backups are made daily, weekly, monthly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the client’s responsibility to maintain local copies of their web content any information. The "Backup Manager" is included in each hosting plan and client can use this tool to back up their files. If loss of data occurs due to an error of Miltsweb Web Hosting, we will attempt to recover the date for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, Miltsweb Web Hosting will attempt to recover the data from the most recent archive for a $25.00 fee. Miltsweb Web Hosting will be the be sole arbiter in these matters and determine if any fees will be warranted.